Contact Us

Pond King Inc.
5924 W Hwy 82
Gainesville, TX 76240
Phone: (940) 668-2573
Fax: (940) 665-6955

Pond King, Inc, Lake & Pond Management, Gainesville, TX

General Information
Sales & Marketing Coordinator – Jill Roush

Lake Management Questions
Sales & Service Coordinator – Kenny Fleitman

Store Hours
8:00 a.m. – 5:00 p.m., Monday thru Friday

HOLIDAY HOURS

Christmas
Wednesday, December 24, 2014 – 8:00 a.m. – 12:00 p.m.
Thursday, December 25, 2014 – CLOSED
Friday, December 26, 2014 – CLOSED

New Year
Wednesday, December 31, 2014 – 8:00 a.m. – 5:00 p.m.
Thursday, January 1, 2015 – CLOSED
Friday, January 2, 2015 – 8:00 a.m. – 5:00 p.m.

 

 

Shipping Policy

Most products will ship via FedEx in 2 to 3 business days.  Any items shipping freight will be on a 7 to 10 day schedule.  Freight quotes are provided and customer approved prior to shipment.

 

Refund Policy

Unsatisfied customers may return unused or like-new products for a full refund, excluding shipping. Returns must be processed within 30 days of the original purchase date.

 

Privacy Policy

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

We automatically track certain data based upon your behavior on our site using cookies.

What is a cookie? A cookie is a small piece of data that is sent from our web server to your browser, which is saved on the hard drive of your computer. A cookie cannot read data off your hard disk or read cookie files created by other sites, and it will not damage your system. You can change your browser settings to refuse cookies or alert you when a cookie is being sent at any time. We do not use cookies to identify you personally.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

Pricing Disclaimer

**Although we make every attempt to provide current, correct information on our website, mistakes do sometimes happen and we apologize for any confusion that may occur due to any error.  Prices and parts specs are subject to change without notice and we reserve the right to uphold current in-store pricing.**